Privacy Policy

Last updated: 29 September 2025

1. Who we are and scope

This policy applies to Tradelytic FZCO trading as Traderscale, Traderscale LTD in Cyprus, and Traderscale Limited in Saint Lucia. Together we are referred to as the Company. This policy covers how we collect, use, share and protect personal data when you visit our website or use our services including participation in our trading evaluations and funded account programs. It applies to prospective, current and former customers and to website visitors.

Website operator

Tradelytic FZCO, Dubai Silicon Oasis, DDP Building A1, Dubai, United Arab Emirates.

Payment agent

Traderscale LTD, Nicosia 1065, Cyprus, Registration HE 461789.

MetaQuotes service entity

Traderscale Limited, Rodney Bay, Saint Lucia, Registration 2025-00202.

We act as data controllers under applicable data protection laws. This policy should be read together with our Terms and Conditions, Refund Policy and Cookie Policy.

2. What personal data we collect

We collect data in the following categories.

Information you provide to us

Full name, contact details, date of birth, identity documents, proof of address, payment information, company details for corporate customers, trading experience and knowledge, and any information you include when you contact us.

Data collected automatically when you use our website or client areas

IP address, device and browser type, operating system, country, language, time zone, session identifiers, login and logout timestamps, pages visited, referral source, and cookie identifiers. For details see our Cookie Policy.

Evaluation and platform related data

Challenge type, selected instruments, timestamps, order sizes, simulated profit and loss, and other data produced by your activity in our evaluation environments. For funded traders we also process data needed to calculate and pay your profit share.

Communications and preferences

Records of your contacts with us, support tickets, survey responses, marketing choices and account settings.

3. Why we use your personal data

We use your data for the following purposes.

To provide and improve our services

Create and administer accounts, verify identity, operate evaluations, calculate results, process payments, deliver support, and maintain the security and performance of our website and systems.

To comply with legal obligations

Know your customer checks, anti money laundering and counter terrorist financing controls, fraud prevention, accounting and record keeping, and responses to lawful requests from authorities.

For our legitimate interests

Protect our business and customers against abuse and fraud, manage networks and information security, develop our products and website, perform analytics and statistics, and conduct direct marketing that is balanced against your rights.

With your consent

Send marketing communications that you opt in to, place non essential cookies, and share data with selected partners for marketing where you have agreed.

4. Lawful bases for processing

We rely on the following lawful bases depending on the processing activity.

Contract

We need to process data to provide the services you request.

Legal obligation

We must process data to meet legal and regulatory duties.

Legitimate interests

We process data to pursue our business interests in a way that is balanced against your interests and rights.

Consent

We process data where you have clearly agreed and you can withdraw consent at any time.

5. Sharing your personal data

We do not sell your personal data. We share it only as needed for the purposes in this policy.

Service providers

Technology providers, payment processors, verification and compliance vendors, communication platforms and professional advisers who act on our instructions.

Financial institutions

Banks and payment partners to process fees and payouts.

Corporate transactions

Professional advisers and potential buyers in connection with mergers, acquisitions or reorganisation, subject to confidentiality.

Legal and regulatory

Courts, regulators and law enforcement where required.

With your consent

Where you ask us to share data or where you have agreed to receive partner marketing.

All processors must keep your data confidential, use it only for the agreed purpose and apply appropriate security.

6. International transfers

We operate globally and may transfer personal data outside the United Kingdom and the European Economic Area. Where we transfer personal data we implement appropriate safeguards such as standard contractual clauses or rely on adequacy regulations, and we assess the local laws and the protections in place.

7. Data retention

We keep personal data only for as long as required for the purposes set out in this policy and to meet legal and regulatory requirements. This usually means at least seven years from your last transaction or from the end of our customer relationship, whichever is later. We may keep data longer where we must resolve disputes or enforce agreements.

8. Your rights

Your rights depend on your location but may include the following.

Access

Ask for a copy of your personal data.

Rectification

Ask us to correct inaccurate or incomplete data.

Erasure

Ask us to delete your data where there is no valid reason for us to keep it.

Restriction

Ask us to limit how we use your data in certain cases.

Objection

Object to processing based on legitimate interests including direct marketing.

Portability

Receive certain data in a structured commonly used format and ask us to transfer it to another controller.

Withdraw consent

Withdraw consent where processing is based on consent.

Lodge a complaint

Complain to your local data protection authority. In the United Kingdom this is the Information Commissioner’s Office. In Cyprus this is the Office of the Commissioner for Personal Data Protection. You may also contact your national authority in the European Union.

We will respond to rights requests within the time limits set by law. To exercise your rights contact us using the details below.

9. Security

We use technical and organisational measures designed to protect personal data from unauthorised access, alteration, disclosure or loss. Access to personal data is limited to authorised staff and service providers who need it for their role.

10. Cookies

We use cookies and similar technologies to make our website work, to remember your preferences and to analyse how our website is used. You can adjust cookie settings in your browser. For more information please refer to our Cookie Policy.

11. Children

Our services are not directed to children and we do not knowingly collect personal data from anyone under the age of eighteen. If you believe we have collected such data please contact us and we will delete it.

12. Regional information

United Kingdom and European Union

We will process personal data in line with the United Kingdom GDPR and the European Union GDPR. Where we rely on legitimate interests we balance our interests with your rights. Where we send marketing emails you can opt out at any time using the unsubscribe link or by contacting us.

Rest of world

We apply the protections in this policy globally. Some rights and obligations may vary according to local law. If we are not required by law to offer a right in your country we may still try to honour your request where it is reasonable to do so.

United States

We do not offer our services to customers based in the United States. Any accidental collection of data will be handled in line with this policy and promptly deleted where appropriate.

13. Links to other sites

Our website may contain links to third party sites. Their privacy policies govern those sites. We are not responsible for their practices.

14. Changes to this policy

We may update this policy from time to time. We will post the new version on our website with a new date. Where appropriate we will notify you by email or through your client area.

15. Contact us

Email: [email protected]

Postal addresses

Tradelytic FZCO, Dubai Silicon Oasis, DDP Building A1, Dubai, United Arab Emirates.
Traderscale LTD, Nicosia 1065, Cyprus.
Traderscale Limited, Rodney Bay, Saint Lucia.

If you have any questions or wish to exercise your rights please contact us using the details above.

WhatsApp Messaging Terms and Privacy Notice

Effective date: 24 September 2025
Last updated: 24 September 2025

1. Purpose of messaging

We do not use WhatsApp to request sensitive personal data (such as full payment card details, government ID numbers, or passwords). Any such request should be treated as suspicious.

We use WhatsApp to provide account and evaluation updates, payout and billing notices, support replies, service alerts, security and policy notices, surveys and marketing messages if you consent.

2. Opt in and opt out

  • In jurisdictions requiring explicit opt-out mechanisms, we also provide alternative methods to opt out such as direct message or email request.

  • Opt in by entering your number during checkout or account creation, by messaging our official number or by selecting a WhatsApp contact option on our site.

  • Opt out any time by sending STOP on WhatsApp or by contacting support. Transactional and service critical alerts may still be sent where permitted by law.

3. Data processed for WhatsApp

  • We do not use message content for profiling or automated decision-making. All processing aligns with our Privacy Policy.

  • Phone number, profile name where available, message content, timestamps, delivery and engagement metadata and any files you send to us.

  • We use this data to provide support, operate your account, improve our services and for marketing where permitted.

4. Message types and frequency

We will not send excessive or spam-like messages. Marketing communications are limited in frequency and respect your preferences.

Messages may include text, images, links and attachments that relate to your Traderscale account or services. Frequency varies based on your activity and preferences.

5. Your responsibilities

You are responsible for ensuring that communications from us are permitted under your local laws and meta agreements.

Keep your device secure and notify us promptly if you suspect unauthorised access to your WhatsApp account. Do not share confidential data in messages unless we request it through a secure process.

6. Charges and availability

If you are roaming internationally, additional data charges may apply. Please check with your carrier.

We do not charge for our messages. Your mobile carrier or internet provider may apply data charges. Availability depends on WhatsApp and your connectivity.

7. Prohibited use

Do not use our WhatsApp channel to send unlawful, fraudulent, abusive or infringing content, to solicit investment services or to attempt to bypass our evaluation rules. We may restrict access for misuse.

8. No financial advice

Our WhatsApp messages do not provide investment advice. We operate evaluation services in a simulated environment and do not execute live trades on your behalf.

9. Data sharing and international transfers

We use WhatsApp Business solutions and other providers to deliver messages and support. Your data may be transferred internationally. We apply appropriate safeguards as described in our Privacy Policy.

10. Security

In case of a security incident related to WhatsApp, please contact us via email [email protected] instead of relying solely on WhatsApp.

We apply measures to protect data in our control. Business messaging features and integrations may involve processing by WhatsApp and our providers. Do not rely on messaging for urgent security reports.

11. Termination

We may also terminate WhatsApp messaging if required to comply with Meta/WhatsApp Business policies.

You may stop using WhatsApp with us at any time by opting out. We may suspend or terminate messaging if we detect misuse, if required by law or if a number is no longer valid.

12. Changes to these Terms

We may update these Terms. We will post the latest version on our website and update the effective date.

13. Governing law and regional notes

India: We comply with DPDP Act consent rules for WhatsApp messaging.

China: For WhatsApp messaging, international transfer safeguards may be required under PIPL.

Middle East: Messaging may be subject to telecom authority regulations (e.g., UAE TDRA).

UK and EU: Messaging for marketing uses consent. Transactional alerts are sent where necessary to perform a contract or for legitimate interests subject to your rights.

Brazil, Canada, Australia, New Zealand, Singapore and other regions: We follow local consent and transparency requirements.

14. Contact

For WhatsApp questions contact [email protected]