1. Introduction: This Privacy Policy (“Policy”) pertains to Tradelytic FCZO, trading as Traderscale.com (“we,” “our,” or the “Company”). This Policy elucidates how the Company collects, maintains, utilizes, and discloses personal information concerning our customers (“you,” “your,” or the “Customer”). It applies to both existing and potential clients, as well as any visitors to the Company’s website. We act as data controllers in accordance with data protection legislation. The Company is dedicated to safeguarding the privacy of all Personal Data, as defined herein, acquired from you, including information obtained during your visits to this website. This Policy should be read in conjunction with our Terms & Conditions, available on our website at www.traderscale.com (“Website”), and any other agreements provided.
2. What Personal Data do we collect and how? The Company collects and retains Personal Data about you when you complete an online application for a live or demo account or after successful participation in any challenges offered on our Website. We collect specific Personal Data to efficiently cater to our customers’ needs and enhance our services. “Personal data” refers to personal information you directly provide to us or data we collect while providing services to you and through your use of our Website. We adhere to global data protection practices. Personal data collected includes, but is not limited to:
- Information you provide, such as name, address, date of birth, phone number, email address, identity verification documents (e.g., passport and ID), utility bills, bank statements, or company incorporation details, financial information like estimated annual income and net worth, trading experience, and investment knowledge.
- Data automatically collected when you use our services, including IP addresses, device type, operating system, country visiting the Website, login and logout details, account settings, customized challenges, currency, types of transactions, and communications, whether electronic or by telephone.
- Automatically collected data about your simulated transactions, including the type of challenge, financial instrument, timing of opening or closing positions, investment amount, profit, and loss.
- Automatically collected data during your website visits, such as site areas visited, pages viewed, visit frequency and duration, and referring websites.
3. Why do we use your Personal Data? The Company may use your information for one or more of the following purposes:
- Confirming your identity.
- Maintaining your personal profile.
- Assessing your suitability for our products and services.
- Providing requested services, including processing transactions.
- Offering transaction-related services.
- Informing you about products and services of interest.
- Keeping you updated on relevant issues.
- Tailoring the website to your needs.
- Analyzing impersonalized statistical data for improved products and services.
- Administering your account and monitoring its conduct, including credit limits.
- Passing your Personal Data to third parties for marketing purposes.
4. What is the lawful basis for processing your Personal Data?
- To perform our services to you, including contractual obligations and compliance with legal obligations like “Know Your Customer” and “Customer Due Diligence” requirements.
- To comply with legal obligations, including anti-money laundering, terrorist financing, financial services, and data protection laws.
- To safeguard legitimate interests, such as client relationships, litigation procedures, direct marketing, fraud prevention, and network security.
- With your consent, to offer our products, services, or requested information.
5. How long do we keep your Personal Data? Personal Data is processed as required for service provision and for the duration mandated by law. Specifically, we retain Personal Data for at least seven (7) years, calculated from the latest transaction or business relationship termination, whichever is later.
6. Where and why we will disclose your Personal Data? The Company does not disclose your confidential information to third parties unless:
- Required by applicable laws, rules, and regulations.
- Necessary for legitimate business interests, including payment service providers and banking institutions.
- In response to requests from competent authorities, regulatory bodies, government entities, or with your consent.
- To protect rights, comply with court orders, prevent fraud, adhere to legal processes, or safeguard users’ personal safety.
The Company may also disclose your Personal Data to third parties when necessary to:
- Protect our rights.
- Conform to legal edicts.
- Safeguard Company rights, websites, and public interests.
- Engage with third-party processors.
- Utilize vendors for limited services.
- Interact with financial institutions and organizations.
- Engage external service providers and professional advisers.
- Fulfill transaction processing or requested services.
- Comply with legal requirements or authorities.
- Provide statistical data to business partners, ensuring anonymity.
7. Processors Processors must:
- Inform their employees about the confidential nature of Personal Data.
- Process Personal Data in compliance with all applicable laws and regulations.
Processors are liable for any costs, claims, damages, or expenses incurred by the Company due to their failure to comply with obligations under this Privacy Policy.
8. We may transfer your data outside of the European Economic Area (“EEA”) The Company reserves the right to transfer your personal information inside or outside the EEA to service providers and Processors. Such transfers will adhere to the law, ensuring compliance with European data protection laws or applicable data protection laws in third countries. We take steps to ensure secure data transfer in line with this Privacy Policy.
9. What are your rights? You are not obligated to provide Personal Data to the Company. However, if you do not, we may not verify your account or provide permitted services and products. Under applicable data protection legislation, you have the right to:
- Request access to Personal Data we hold about you.
- Rectify any perceived inaccuracies.
- Request deletion of your Personal Data, with exceptions as required by law.
- Inform us of personal detail changes or deletion requests via email at support@traderscale.com.
For questions, complaints, or requests, contact the Company. If a complaint remains unresolved, you may complain to the Information Commissioner.
10. Consent By accessing this website, you consent to the Company collecting, maintaining, using, and disclosing Personal Data as per this Privacy Policy.
11. Links This Privacy Policy is not applicable to other websites you may access through ours. We encourage you to review and comprehend the privacy policies of linked sites.
12. We use cookies The Company employs cookies to gather information about your access to our website and services. For comprehensive details, refer to the Company’s Cookie Policy. Cookies are small pieces of information stored on your device, enabling a unique identification tag. Most internet browsers accept cookies, but you can adjust settings to refuse them. However, enabling cookies is recommended for an optimal website experience.
13. We apply strong security measures The Company implements robust measures to protect Personal Data from unauthorized access. Only authorized personnel and service providers with a legitimate need access Personal Data. Sharing login details with third parties is prohibited. Stringent precautions protect against loss, theft, misuse, alteration, or destruction of Personal Data.
14. We will amend this policy The Company reserves the right to revise this Privacy Policy periodically. Visit our Website for the latest version. By using the website after changes are published, you agree to those modifications.
Last updated on 6/2/2024. Copyright © 2024 Traderscale. All Rights Reserved.
