Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) applies to Tradelytic FZCO, trading as Traderscale.com, Traderscale LTD (Cyprus), and Traderscale Limited (Saint Lucia) (collectively, “we,” “our,” or the “Company”).

This Policy explains how the Company collects, maintains, uses, and discloses personal information concerning our customers (“you,” “your,” or the “Customer”). It applies to existing and prospective clients as well as any visitors to the Company’s website. We act as data controllers under applicable data-protection laws.

The Company is committed to safeguarding the privacy of all Personal Data (as defined below) collected from you, including information obtained during your visits to our website. This Policy should be read alongside our Terms & Conditions and any other agreements we provide.

2. What Personal Data do we collect and how?

We collect and retain Personal Data when you:

Complete an online application for a live or demo account.
Participate in any challenge offered on our Website.

“Personal Data” includes:

Information you provide: name, address, date of birth, phone number, email address, identity documents (passport, ID), utility bills, bank statements, company incorporation details, financial information (income, net worth), trading experience, investment knowledge.
Automatically collected data: IP address, device type, operating system, country of access, login/logout timestamps, account settings, selected challenges, currency, transaction types, communications.
Simulated-transaction data: challenge type, financial instrument, timestamps of trades, investment amounts, profit and loss.
Browsing analytics: pages visited, frequency and duration of visits, referring sites.

3. Why do we use your Personal Data?

We may use your data for purposes including but not limited to:

Confirming your identity
Maintaining your personal profile
Assessing suitability for our products/services
Processing transactions and providing requested services
Offering transaction-related support
Marketing products and services of interest
Tailoring your website experience
Generating anonymized statistical insights
Administering and monitoring your account
Sharing with third parties for marketing (with your consent)

4. What is the lawful basis for processing your Personal Data?

The lawful bases include:

Contractual necessity: performing services you’ve requested
Legal obligation: KYC, AML, financial-services, and data-protection laws
Legitimate interests: fraud prevention, network security, direct marketing (balanced against your rights)
Consent: when you’ve explicitly agreed to marketing or other uses

5. How long do we keep your Personal Data?

We retain Personal Data only as long as necessary to deliver our services and as required by law—at least seven (7) years from the date of your last transaction or the end of our relationship, whichever is later.

6. Where and why we will disclose your Personal Data?

We do not share your confidential information except when:

Required by law, regulation, or competent authority
Necessary for legitimate business purposes (e.g., payment providers, banks)
In response to legal requests or with your consent
To protect our rights or prevent fraud

We may also share your Personal Data with:

Third-party processors and vendors for limited services
Financial institutions and professional advisers
Regulatory bodies or law-enforcement agencies

7. Processors

Processors engaged by the Company must:

Maintain confidentiality of Personal Data
Comply with applicable laws and regulations
Be liable for any breaches of this Policy

8. International Data Transfers

We may transfer your Personal Data inside or outside the EEA in compliance with applicable data-protection laws and only under safeguards ensuring its security.

9. Your Rights

You may:

Access the Personal Data we hold about you
Correct inaccuracies
Request deletion (subject to legal retention requirements)
Withdraw consent or object to processing

For requests, contact us at support@traderscale.com. If dissatisfied, you may complain to your local data-protection authority.

10. Consent

By using this Website, you consent to our collection, use, and disclosure of Personal Data as described in this Policy.

11. Links

This Policy does not apply to external websites. Please review their privacy policies before providing any data.

12. Cookies

We use cookies to improve your experience. See our Cookie Policy for details. You can disable cookies in your browser, but this may affect functionality.

13. Security Measures

We implement industry-standard technical and organizational safeguards to protect your Personal Data. Only authorized personnel and service providers with a legitimate need have access.

14. Policy Updates

We may update this Policy periodically. The “Last updated” date below reflects the most recent changes. Continued use of our services after updates signifies acceptance.